Support Centre
Find answers to common questions, troubleshoot common issues and access your Client Portal for personalised support.
Before You Contact Support
Many common email and website issues can be resolved quickly using the guides below.
Web Works provides support for services supplied and managed by Web Works, including website hosting, business email, domain names, websites and related services.
We are unable to provide technical support for personal computers, printers, mobile phones, home internet connections, Microsoft Windows issues or third-party software unrelated to your Web Works services.
We recommend following the self-help guides below before lodging a support request through the Client Portal.
Common Email Issues
Most email issues can be resolved quickly using the following guides.
I Can’t Access My Email Or Website
If your email and website have both suddenly stopped working, it is possible your IP address has been temporarily blocked by the server.
This most commonly occurs after entering an incorrect email password multiple times.
Visit the link below and locate your IPv4 Address:
https://whatismyipaddress.com/
Once you have your IPv4 address, lodge a support request through the Client Portal and include the IP address so we can investigate and remove the block if required.
I Need A New Email Address
If your website is hosted with Web Works, additional email addresses can usually be created quickly and easily.
Simply lodge a support request through the Client Portal and let us know the email address you would like created.
I Forgot My Email Password
For security reasons we cannot view your current password.
If you have forgotten your password we can reset it and provide you with a new temporary password.
My Email Has Stopped Working
Before contacting support:
- Check your internet connection.
- Restart your computer or mobile device.
- Try another device if available.
- Check whether the issue affects all email accounts or just one.
If the problem remains after completing these steps, lodge a support request through the Client Portal.
Accessing Webmail
Most Web Works hosted email accounts include webmail access.
Your webmail address is typically one of the following:
https://yourdomain.com.au/webmail
https://mail.yourdomain.com.au
If you are unsure of your webmail address, please refer to your original welcome email or contact us through the Client Portal.
Common Website Issues
Troubleshooting common website-related problems.
My Website Is Not Loading
Before reporting a website outage:
- Check the website from another device.
- Try using mobile data instead of Wi-Fi.
- Clear your browser cache.
- Ask a colleague or friend if they can access the website.
If the website is unavailable for everyone, contact us immediately.
I Need Website Changes
Website updates, content changes and image replacements should be submitted through the Client Portal.
This ensures your request is tracked and completed efficiently.
I Need New Features
Whether you need an online store, booking system, customer portal or additional functionality, our team can provide recommendations and pricing.
Submit your request through the Client Portal for review.
Hosting & Domain Questions
Answers to common hosting and domain management questions.
When Is My Hosting Due?
Hosting renewal notices are issued before your services become due.
You can also view your invoices and service information through the Client Portal.
How Do I Renew My Domain?
Domain renewal notices are sent before expiry.
Simply pay the renewal invoice before the due date to avoid interruption to your services.
Can I Transfer My Domain?
Yes. Domain names always remain the property of the registrant.
If you wish to transfer your domain, lodge a support request and we will assist with the process.
Need Further Assistance?
Existing customers can access the Client Portal for personalised support and service requests.